WMS is expanding.
The large success of supporting ProdcutCart sites and creating ProductCart addons, along with the pending acquisition of iChapter, an event management and registration system for APICS chapters, and our recent migration to a new data center has kept us over the top busy.
So busy that we've had to bring on new tools to help our team manage it all. One of these new tools is our new ticket tracking system for support and sales.
This new system will dramatically facilitate our efficiency on tracking support issues, project requests, and requests for quote requests.
As we phase into this, we'll be rerouting all emails back through our ticket system, so some emails you might have sent to a personal email address at WMS will not start coming back through a department address such as Support@WMS or Sales@WMS. Please continue to use these address complete with the ticket numbers you will now see in your email subject lines.
Our new ticket system allows you to use email to create new tickets (for example, support@wmsmerchatservices.com) while coping other parties and/or attaching files, but also affords more advanced options if you crate an account at
http://support.wmsmerchantservices.com.
We hope you like our new support system and the efficiency it will bring in our support of your business.