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Article ID42
Created On5/24/2011
Modified5/24/2011
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How to Configure your iPhone to Connect to your Email

The iPhone supports IMAP.  IMAP will allow you to retrieve your emails from SmarterMail and leave the emails on the server.  IMAP also allows for folder support.

Follow these steps to create a SmarterMail IMAP connection for an iPhone.

  1. On the iPhone, tap Settings.
  2. Tap Mail, Contacts, Calendars.
  3. Tap Add Account.
  4. Tap Other.
  5. Tap Add Mail Account.
  6. Complete the Name, Address (email address), Password and Description fields.
  7. Click Next.
  8. Ensure IMAP is selected.
  9. Enter your incoming mail server information:
    • Hostname is mail.your+domain.com
    • Username is your full email address
    • Password is the same password used to access webmail.
    1. Enter your outgoing mail server information:
      • Hostname is generally mail.your+domain.com
      • Username is your full email address
      • Password is the same password used to access webmail.
      1. Tap Save.
      2. The iPhone will attempt to establish an SSL connection to your IMAP and SMTP servers. If this fails, you will see the prompt, "Do you want to try setting up the account without SSL?"
        • Tap No.
        • Tap Save.
        • When prompted, "This account may not be able to send or receive emails. Are you sure you want to save," tap Save.
        1. Tap the account you just added (identified by your email address)
        2. Scroll down and tap the SMTP button.
        3. Select the server you just added, identified by the hostname from step 9.
        4. Select OFF for Use SSL.
        5. Select Password for Authentication
        6. Select 587 for Server Port.
        7. Tap the SMTP button to go back.
        8. Tap your email address to go back.
        9. Tap Advanced.
        10. Scroll down to Incoming Settings.
        11. Select OFF for Use SSL.
        12. Select Password for Authentication.
        13. Select 143 for Server Port.
        14. Tap your email address to go back.
        15. Tap Mail to go back.
        16. Tap the Home button.
        17. Tap the Mail App to check your configuration.